2. Data we collect

We collect the following personal data: 

• Contact information: name, email address, phone number (if provided).
•  Booking information: lesson dates, times, and types.
•  Payment information: only processed securely via third-party payment providers (we do not store your payment details).
• Communications: messages you send us via email or chat.
• Technical data: IP address, browser type, and cookies from website visits (via Google Analytics).

3. How we use your data

We use your personal data to:

• Provide and manage your lessons and bookings.
• Communicate with you regarding your lessons, payments, and enquiries.
• Comply with legal obligations.
• Improve our services by analysing website usage (using anonymized data).We do not sell or share your personal data with third parties except as described here.

We require these parties to protect your data and use it only for their service to us.

4. Legal Basis for Processing

Our lawful basis to process your data includes:

• Performance of a contract: to deliver booked lessons.
• Your consent: for marketing emails (you can unsubscribe anytime).
• Legal obligation: to keep records as required by law.
• Legitimate interests: to improve our service and ensure security.

5. Sharing your data

We share your data only with trusted third parties who help us deliver our service, including:

• Payment processors (e.g., Stripe, PayPal).
•  Online meeting platforms (e.g., Zoom, Google Meet).
•  Website analytics providers (e.g., Google Analytics).

We require these parties to protect your data and use it only for their service to us.

6. ​Cookies

Our website uses cookies to enhance your experience and analyse traffic. You can control cookie settings in your browser.

7. ​Your Rights Under GDPR

You have the right to:

• Access your personal data.
•  Request correction or deletion of your data.
•  Object to or restrict processing.
•  Withdraw consent at any time.
•  Request data portability.
•  Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [Your Email Address].

8. ​Data Security and Retention

We implement appropriate security measures to protect your data.
We retain your data only as long as necessary for lesson delivery and legal requirements.

9. ​International Transfers

Your data may be processed in countries outside the European Economic Area (EEA), but we ensure appropriate safeguards are in place.

10. Contact

If you have questions about this Privacy Policy or your data, contact:
Polly Wingent
Native English Studio
Email: [Your Email Address]